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We collect certain personal information about visitors and users of our site. The most common types of information we collect are things like:

  • user names,

  • member names,

  • email addresses,

  • other contact details,

  • payment information such as payment agent details,

  • transactional details,

  • support queries,

  • forum comments and

  • web analytics data.


We may also collect personal information from activities related to official nonprofit business, employment, missions, donations, sales and events.

We may collect personal information directly when you provide it to us, automatically as you navigate through the site or through other people when you use services associated with the site.

When you provide personal information to us via this site you are consenting to us collecting and using that information in line with this policy and the user terms of this site. You are likely to provide personal information when you buy items or services on our site, subscribe to a newsletter or email list, submit feedback, enter a contest, make a donation, register for an event, fill out a survey, or send us a communication.

If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions or access the full range of features available through our site.

Although we generally collect personal information directly from you, we may on occasion also collect information about you from other people (such as the payment provider account details required to process a transaction) and by using tracking technologies such as cookies, web beacons and other web analytics software or services.


We may use your personal information in order for us to:

  • operate this site and provide you with services described on the sites, like to verify your identity when you facilitate and process transactions that take place on the site, and to help facilitate the resolution of customer service issues

  • customize our services and websites, like advertising that may appear on the site, in order to provide a more personalized experience

  •  update you with operational news and information about our site and services like to notify you about changes to our site, website disruptions or security updates

  • provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services which we feel may interest you

  • carry out technical analysis to determine how to improve the site and services we provide

  • monitor activity on the site, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the site

  • manage our relationship with you, like by responding to your comments or queries submitted to us on the site or asking for your feedback or whether you want to participate in a survey

  •  manage our legal and operational affairs

  • provide general administrative and performance functions and activities.


We may disclose personal information to people or companies such as:

  • companies that are directly affiliated with the The Gear Up Project

  • subcontractors and service providers who assist us in connection with the ways we may use personal information (as set out above)

  • our professional advisers (lawyers, accountants, financial advisers, etc.)

  • regulators and government authorities in connection with our compliance procedures and obligations

  • a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase

  • other people where we are authorized or required by law to do so.

In order to protect your information, when we find it necessary to work with subcontractors and service providers, we take care where possible to work with those who we believe maintain an acceptable standard of data security compliance.


Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have otherwise indicated that you are interested in receiving offers or information from us), we may send you marketing communications about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future.

If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to access your account and update your e-mail address information in your account and sign-up again for those e-mails that you want to receive.

If we send e-mails with commercial content we will generally include an “unsubscribe” facility that you can use to opt-out of further communications – to opt-out, just follow the instructions in the e-mail. We might not include an opt-out facility in important operational and service-based e-mails concerning things like your purchases, the user terms, important updates and need-to-know messages. By using our site you agree that we do not need to include opt-out facilities in those messages.

You also have choices about cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our site may not work properly in your case.

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